Frequently Asked Questions
Everything you need to know about shopping with Salem Hills.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, Salem Hills ships exclusively to customers within the United States and Canada. We are working on expanding our international shipping options soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I contact customer support?
Our dedicated support team is available Monday through Friday via email at [email protected] or through our live chat feature during business hours.